Returns, Refunds and Cancellations Policy
RETURNS AND REFUNDS:
Your Purchase with Umut Company is guaranteed! In the event that you are unsatisfied with the product you purchased because it was defective, not as described or damaged during shipping, we will gladly send you a full refund or a replacement, it's your choice.
ALL RETURNS MUST BE MADE WITHIN SEVEN (7) DAYS OF THE PRODUCT'S DELIVERY DATE.
Umut Company
38 Morgan Creek Lane
Bozeman, MT 59718
CANCELLING AN ORDER:
To cancel an order, you MUST contact us in writing. If the product has already been sent at the time of cancellation, you must and return the product(s) that have been cancelled to us intact and in the original packaging at your own expense and risk.
Your Purchase with Umut Company is guaranteed! In the event that you are unsatisfied with the product you purchased because it was defective, not as described or damaged during shipping, we will gladly send you a full refund or a replacement, it's your choice.
ALL RETURNS MUST BE MADE WITHIN SEVEN (7) DAYS OF THE PRODUCT'S DELIVERY DATE.
- You may return your purchase for a FULL REFUND if the product you ordered is found to be defective, wasn't as described or damaged during shipping.
- Additionally, if this is the case, Umut Company will pay all return shipping costs AND refund original shipping costs (except when multiple items have been ordered and not all of them are being returned). TO ASSURE FULL REFUND, THE PRODUCT MUST BE RETURNED WITH THE ORIGINAL PACKAGING AND LABELS.
- If the return is NOT as described above, Umut Company does charge a restocking fee of 20% of the full purchase price of each product that is returned. Additionally, if the return is NOT as described above, the product that is being returned MUST be returned in the same condition as it was received.
Umut Company
38 Morgan Creek Lane
Bozeman, MT 59718
- Please allow up to 10 business days for returns to be processed and for money to be refunded back into your account (depending on the payment method of the original purchase, this may be a shorter period of time).
CANCELLING AN ORDER:
To cancel an order, you MUST contact us in writing. If the product has already been sent at the time of cancellation, you must and return the product(s) that have been cancelled to us intact and in the original packaging at your own expense and risk.
Shipping Policy
SHIPPING AND DELIVERY:
Umut Company is located in Montana, in the Rocky Mountains, where the weather in the Winter time can be quite unpredictable. We make every effort to have your order shipped from our warehouse within 72 hours of receiving it. Our normal delivery is done by UPS and normal shipping times vary from 2 to 7 working days. Delivery times also vary depending upon where in the United States the package is being delivered. If you wish to have Saturday delivery or overnight, 2-day or 3-day delivery please specify when making your order.
Umut Company is located in Montana, in the Rocky Mountains, where the weather in the Winter time can be quite unpredictable. We make every effort to have your order shipped from our warehouse within 72 hours of receiving it. Our normal delivery is done by UPS and normal shipping times vary from 2 to 7 working days. Delivery times also vary depending upon where in the United States the package is being delivered. If you wish to have Saturday delivery or overnight, 2-day or 3-day delivery please specify when making your order.
